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Microsoft Dynamics CRM (Archived)

The attachment can not be opened on your device error

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Posted on by 390

Hi,

we are getting this error when trying to open a .cxml from a note in Case entity. Is it a unsupported file extension of Dynamics? Is it possible to add new file extensions that Dynamics can support?

2019_2D00_06_2D00_13_5F00_11h51_5F00_02.png

br

Martin

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  • Vit Lachner Profile Picture
    Vit Lachner 35 on at
    RE: The attachment can not be opened on your device error

    Hi, I found that my mistake was in second parameter:  Xrm.Navigation.openFile(file, { openMode:2 }). My old code was Xrm.Navigation.openFile(file, 2).then(

  • Vit Lachner Profile Picture
    Vit Lachner 35 on at
    RE: The attachment can not be opened on your device error

    Hi, I found same issue. Do you have any solution?

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,052 on at
    RE: The attachment can not be opened on your device error

    Hi

    For me the error message seems to be complaining about the client device does not have the application that could open the file.

    Could you download the file and see if you can open from the File explorer.

    If you cannot open the file from File Explorer, then the it might be why you are getting the error.

    you could set a default client for that file type and then try again in CRM to see if you are still getting the error.

  • icimasa Profile Picture
    icimasa 390 on at
    RE: The attachment can not be opened on your device error

    Hi Pranav,

    I already been checking there and as I understand it only blocked extensions should be listed there, however the .cxml extension was not in that list... so I wonder what can be blocking this?

    br

    Martin

  • Suggested answer
    PranavShroti Profile Picture
    PranavShroti 4,510 on at
    RE: The attachment can not be opened on your device error

    Hi

    I think you can control the allowed extensions by going to

    Settings --> Administration --> Global Settings --> General -- > blocked extensions

    Hope this helps,

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