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Form Captures stop working

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Posted on by 272

Hi,

We have issues with our form captures. 

After implementation they work fine, submissions are delivered within Dynamics. 

Only a day later, submissions will not be delivered anymore within Dynamics. When we rescan the form they will do again but not for a long time. And also the campaign automation is not work

Does anyone have the same experience and a solution how to solve? 

Best regards,

Eline

  • ElineB Profile Picture
    ElineB 272 on at
    RE: Form Captures stop working

    @Defne, Thanks I will file a support ticket. I could not find how to send you a private message, so please send me one if you want an update.

  • ElineB Profile Picture
    ElineB 272 on at
    RE: Form Captures stop working

    @Clofly, No also no submissions.

  • Suggested answer
    RE: Form Captures stop working

    Hi Eline,

    This isnt an expected behavior. Please file a support ticket to ensure we can assist in a timely manner, or send me details of your org ID and URL where the issue occurs in a private message please.

    Thanks, 
    Defne

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Form Captures stop working

    Hi Eline,

    Is there no record of submission in Marketing form > Insights > Submissions either?

    Regards,

    Clofly

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