Skip to main content

Notifications

Customer Insights - Journeys forum

Continue with Journey

(0) ShareShare
ReportReport
Posted on by 452

We have sent out our first marketing email and of course did not go as expected.

They now want to send a reminder (yes we should have set this up at the beginning).

So we have a live email and a live journey.

What happens if I edit the email or journey?

Is there anyway to just send it again to people who have not opened it?

Thanks

  • Suggested answer
    megcda Profile Picture
    megcda 2,192 on at
    RE: Continue with Journey

    Hi FallingThroughTheCracks,

    You cannot add new tiles to a journey that has gone live. You can however send an email to those who have not opened the previous journey.   You want to use the same segment that you used in the previous journey as the base but you want to add a suppression segment for those contacts who opened the email in the previous journey (use email opened and customer journey id values to set it up.)  Then you would setup the rest of the journey a normal with the follow-up email.

    Hope this helps!

    Megan

    Please mark this as Verified if this answers your question!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,160 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,962 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans