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Customer experience | Sales, Customer Insights,...
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A/B Testing in Outbound Marketing

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Posted on by 10

In reading in Microsoft Learn, it says you can do A/B testing in Outbound Marketing through email marketing. They even have a picture and in the top right corner, there is a button for A/B Test. When I open my trial version, it doesn't have the A/B Test button. So my question is, Can we actually do A/B Testing through Outbound Marketing or is that only with Real-Time Marketing? If we can, is it only in the Email Marketing environment or can we do it on the Customer Journey side of things too?

Here is a link to the article:

https://learn.microsoft.com/en-us/dynamics365/marketing/email-a-b-testing#create-a-marketing-email-for-ab-testing

Thanks,

Moroni Mills

I have the same question (0)
  • MoroniMills Profile Picture
    10 on at

    Never mind, I figured it out.

  • Suggested answer
    Leco Lv Profile Picture
    Microsoft Employee on at

    Hi partner,

    I just want to say that I had the same situation as you before. You need to click the iconpastedimage1676600433351v1.png to appear A/B test. I am using the trial version of outbound marketing. When the email is activated, it Needs to be added to the customer journey sent for testing.  you can view the result in insights of the customer journey.

    pastedimage1676600848546v2.png

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