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Can any one give me a idea about Unified Service Desk what are the features available, advantages and difference with other products.
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Good Morning!!
Can any one give me a idea about Unified Service Desk what are the features available, advantages and difference with other products.
*This post is locked for comments
Thank you Drew, Nithya & Neil..
Hi
With CRM2016 license model USD came with Professional licenses. (Or Enterprise)
With the new Dynamics 365 license I believe you will need an Enterprise - Sales, Enterprise - Customer Service or Enterprise Plan.
I won't claim to be an expert in other products out there. But the unique selling points for USD are its close integration with Dynamics and also the ability to make configurations quickly. (Often without code.) I guess you will find lots of products that will give CTI support and screen pop capabilities. But I doubt any are able to give such seamless integration with Dynamics.
Neil.
Hi
Thanks for all your replies, I have one more doubt about the license for Implementing USD with MS Dynamics CRM and one more how USD Differ from other products in the Market.
Hi Kishor,
Hopefully you will find many posts and videos on my blog that will help with your question.
https://neilparkhurst.com/2016/06/20/usd-the-book/
Also, if you have any specific detailed questions I will be pleased to help.
Neil.
Hi Kishor Kumar,
The following links helps you to understand what is a Unified Service Desk(USD), when to use it and why to use it.
us.hitachi-solutions.com/.../what-is-unified-service-desk-for-dynamics-crm
www.crmsoftwareblog.com/.../unified-service-desk-use
Hope this helps you to understand more about USD.
Thanks & Regards
Nithya Gopinath
Hi Kishor,
The following will give you a rough idea.
www.powerobjects.com/.../dynamics-crm-2016-whats-new-for-unified-service-desk
Hi Kishor,
The following page provides a lot of details along with a link to a video as well.
technet.microsoft.com/.../dn646899.aspx
This video is one of my favorite that went through the details and was nice to follow. https://youtu.be/XrpK_FEaYhY
Hope this helps Kishor.
Thanks,
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