Unified Service Disk

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Posted on by Kishor Kumar

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Good Morning!!

Can any one give me a idea about Unified Service Desk what are the features available, advantages and difference with other products.

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Drew Poggemann 4 on at

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Hi Kishor,

The following page provides a lot of details along with a link to a video as well.

technet.microsoft.com/.../dn646899.aspx

This video is one of my favorite that went through the details and was nice to follow. https://youtu.be/XrpK_FEaYhY

Hope this helps Kishor.

Thanks,

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Alagunellaikumar 6,212 on at

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Hi Kishor,

The following will give you a rough idea.

www.powerobjects.com/.../dynamics-crm-2016-whats-new-for-unified-service-desk

www.youtube.com/watch

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Nithya Gopinath 17,078 on at

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Hi Kishor Kumar,

The following links helps you to understand what is a Unified Service Desk(USD), when to use it and why to use it.

us.hitachi-solutions.com/.../what-is-unified-service-desk-for-dynamics-crm

www.crmsoftwareblog.com/.../unified-service-desk-use

Hope this helps you to understand more about USD.

Thanks & Regards

Nithya Gopinath

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Neil Parkhurst 10,727 User Group Leader on at

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Hi Kishor,

Hopefully you will find many posts and videos on my blog that will help with your question.

https://neilparkhurst.com/2016/06/20/usd-the-book/

Also, if you have any specific detailed questions I will be pleased to help.

Neil.

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Kishor Kumar 3,710 on at

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Hi

Thanks for all your replies, I have one more doubt about the license for Implementing USD with MS Dynamics CRM and one more how USD Differ from other products in the Market.

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Neil Parkhurst 10,727 User Group Leader on at

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Hi

With CRM2016 license model USD came with Professional licenses. (Or Enterprise)

With the new Dynamics 365 license I believe you will need an Enterprise - Sales, Enterprise - Customer Service or Enterprise Plan.

I won't claim to be an expert in other products out there. But the unique selling points for USD are its close integration with Dynamics and also the ability to make configurations quickly. (Often without code.) I guess you will find lots of products that will give CTI support and screen pop capabilities. But I doubt any are able to give such seamless integration with Dynamics.

Neil.

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Kishor Kumar 3,710 on at

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Thank you Drew, Nithya & Neil..

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