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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Adding event in others...
Customer experience | Sales, Customer Insights,...
Answered

Adding event in others marketing functionalities

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Posted on by xhj45 133

Hi,

I'm trying to attache my event to a marketing email/a customer journey but I can not find my events which are already in service.

For example, when adding a QR code in my event invitation email, there's no event in the lookup field "Event" :

pastedimage1600959356424v1.png

Did i miss something when setting up my event?

Thank you in advance.

I have the same question (0)
  • cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Partner,

    Please check whether publish status of your event is in Live instead of Draft.

    Regards,

    Clofly

  • Suggested answer
    Aga M Profile Picture
    Aga M Microsoft Employee on at

    Hi xhj45,

    Thank you for the question.

    In order to use an event link in the email, the event needs to be in Live status.

    To publish / go live with your event -> click the [Go Live] button in the top command bar.

    Best Regards,
    Aga

  • xhj45 Profile Picture
    xhj45 133 on at

    Hi Clofly,

    Thank you for your answer.

    Yes the event is in Live, but with no event portal. Is it the reason why events were not shown in the lookup field?

    Have a nice day.

  • xhj45 Profile Picture
    xhj45 133 on at

    Hi Aga,

    Thanks for your answer.

    As my reply for Clofly, my events are in live. So I suppose we need to set up the portal in order to have the full functionality for example sending marketing email with the QR code of event?

    Have a nice day.

  • Verified answer
    cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi xhj45,

    Thanks for providing more details, what you mentioned would be the reason.

    You may choose "use own server" option to set up marketing application, therefore, the Event URL was not generated automatically.

    Only events that are in Live publish status and whose Event URL field contain data will display in that lookup view.

    Please check whether the field of your event contains data, if not, set it to URL of your self-hosting page.

    Regards,

    Clofly

  • xhj45 Profile Picture
    xhj45 133 on at

    Hi Clofly,

    After adding the URL into my event, i did have my event shown in the lookup field.

    Thank you for your help!

    xhj45

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