We recently upgraded to Dynamics 365 on prem and had our users uninstall the old 2016 plug-in. WE then configured the users so that they could use the new Dynamics 365 App for Outlook. I have 2 anomalies out of 80+ users. One user I am unable to configure and he never gets the prompt. I also have one user who is configured and receives the following icon in his Outlook. This icon is grayed out and doesn't match the other users. There is no program for dynamics installed or listed in the add-ins or Control Panel > Programs and Features.
Doesn't work and show not see this Does work and should see this
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Any insight on how this could happen or how to get rid of it? Note: I don't need to to know how to configure the apps.