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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / total credits on accou...
Microsoft Dynamics RMS (Archived)

total credits on accounts receivable

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Posted on by Lindsay Jones 30

I am a new RMS user.  I have customers that have made payments on their accounts.  When the payment was received into the system, it was not applied against open invoices.  It was put on the customers account as a credit.  I can see the balance(s) in the total credit box on the customers account.  My questions is how do I now go back in the RMS System and match the on account credit to the open, unpaid invoices?

Any help would be greatly appreciated.

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  • raelhefn Profile Picture
    raelhefn on at

    From POS select SHIFT + F4 or select payment Function.

    you can apply tendered amounts on open invoices.

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