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BC-CRM Integration > Is it possible to synchronise new products created in CRM Sales to BC?

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I'm busy testing the Dynamics 365 Sales and Dataverse integration with Business Central for the first time.

I have a use case where new products are created in D365 Sales and should be sync'd to BC. When I run the sync, it fails because the product's Primary Unit in D365 Sales is not coupled.

Can someone provide the setup steps for the following example:

A new product with its default unit is created in D365 Sales. Both the product and default unit do not exist in BC. I would like the integration to create these records in BC. Otherwise please provide a workaround.

Thank you in advance!

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Business Central

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TeddyH 12,868 Super User 2024 Season 1 on at

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BC-CRM Integration > Is it possible to synchronise new products created in CRM Sales to BC?

Never done it. We usually recommend BC as the main/first source for Item because I believe BC has more setup to be done.

I would imagine it to be quite hard to do it from CRM because you need to sync both the Product and Unit, which can cause validation issues on BC.
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Mohana Yadav 59,135 Super User 2024 Season 2 on at

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BC-CRM Integration > Is it possible to synchronise new products created in CRM Sales to BC?

First, you have to sync unit (I believe you mean Unit of Measure) and then sync Item (Product).