web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / BC-CRM Integration > I...
Small and medium business | Business Central, N...
Suggested Answer

BC-CRM Integration > Is it possible to synchronise new products created in CRM Sales to BC?

(1) ShareShare
ReportReport
Posted on by Community member 2
I'm busy testing the Dynamics 365 Sales and Dataverse integration with Business Central for the first time. 
 
I have a use case where new products are created in D365 Sales and should be sync'd to BC. When I run the sync, it fails because the product's Primary Unit in D365 Sales is not coupled. 
 
Can someone provide the setup steps for the following example:
 
A new product with its default unit is created in D365 Sales. Both the product and default unit do not exist in BC. I would like the integration to create these records in BC. Otherwise please provide a workaround. 
 
Thank you in advance! 
Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    Mohana Yadav Profile Picture
    Mohana Yadav 60,993 Super User 2025 Season 2 on at
    BC-CRM Integration > Is it possible to synchronise new products created in CRM Sales to BC?
    First, you have to sync unit (I believe you mean Unit of Measure) and then sync Item (Product).
  • Suggested answer
    Teddy Herryanto (That NAV Guy) Profile Picture
    Teddy Herryanto (Th... 14,275 Super User 2025 Season 2 on at
    BC-CRM Integration > Is it possible to synchronise new products created in CRM Sales to BC?
    Never done it. We usually recommend BC as the main/first source for Item because I believe BC has more setup to be done.
    I would imagine it to be quite hard to do it from CRM because you need to sync both the Product and Unit, which can cause validation issues on BC.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 3,377

#2
Jainam M. Kothari Profile Picture

Jainam M. Kothari 2,696 Super User 2025 Season 2

#3
YUN ZHU Profile Picture

YUN ZHU 1,512 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans