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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Outlook Client Trace d...
Microsoft Dynamics CRM (Archived)

Outlook Client Trace does not work

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Posted on by Kathrin Falsett 1,722

Hi,

we use CRM 2016 and Outlook Client v 8.0.0. One of the clients produces an error message when trying to set the regarding for an email. So I want to set up the tracing. I closed Outlook, started the Diagnostics tool and enabled tracing on the extended tab and opened Outlook again. Then I did the same things like before, closed Outlook - but no trace file. So I checked the registry - not Trace entries in the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRMClient section. I added the following entries like described:

pastedimage1569830706465v1.png

I started Outlook, did the same things like before - no trace file, neither in the \AppData\Roaming\Microsoft\MSCRM\Client nor the C:\CRMTrace folder.

Any idea how I can get the trace working?

Thx

Kathrin

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  • Suggested answer
    Susana Carneiro Profile Picture
    Susana Carneiro Microsoft Employee on at

    Hello,

    Based on your comments you have added some entries on registry on local machine, however the entries should be added on the users in the registry.

    You can have a look into community.dynamics.com/.../dynamics-crm-outlook-client-simple-list-of-troubleshooting-tools. Here you will find some troubleshooting tips including enable or disable tracing for Microsoft Dynamics CRM for Outlook.

  • Verified answer
    Andy Ran Profile Picture
    Andy Ran 295 on at

    Could you try to type following path in the file explorer and check whether trace files are there?

    %localappdata%\Microsoft\MSCRM\Traces

    The registry to turn on/off trace is not in HKEY_LOCAL_MACHINE path. It is supposed to be under HKEY_CURRENT_USER path. Check whether you can find the corresponding registry in this path:

    HKEY_CURRENT_USER\SOFTWARE\Microsoft\MSCRMClient

  • Kathrin Falsett Profile Picture
    Kathrin Falsett 1,722 on at

    Thank you Andy, and sorry.

    Kathrin

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