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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Updating a customer ad...
Small and medium business | Business Central, N...
Suggested Answer

Updating a customer address: why does the new address not pull through from the card to open orders

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Posted on by Kpryor 5

One of our largest customers has changed their trading name and billing address.

I have updated the customer card, but am having to edit each individual quote, sales order and return, entering the new info in full on each. This is time consuming and unproductive.

Is there a way I can 'update' all open items (ie not invoiced/credited) in one fell swoop?

Any advice would be greatly appreciated as I am slowly dying of boredom trying to update them one at a time!

KP

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  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 1,153 Moderator on at

    No out of the box solution for that.

    You could write some AL code to handle it or have your partner help you with that.

  • Suggested answer
    Sreejith Muralidharan Profile Picture
    Sreejith Muralidharan 20 on at

    There is an easy but not so elegant fix for this using the config package.

    Create a config package with Doctype, Doc No, Sell to Customer No, Bill to Customer No.

    pastedimage1641904374665v1.png

    Now export the data and change the values to a different customer No with the same setup. Once you have updated the customer no to the new customer number, update the import file again with the original customer. Make sure you have selected Validate fields.

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 97,218 Super User 2025 Season 2 on at

    Hi, There is no standard way to do it, you have to recreate the new order to refresh to the new data. It's not just the address, but other master data information as well.

    So, If you need to update automatically, you need to do a customization and determine whether to update the existing order and other data in the OnModify trigger.

    Hope this will help.

    Thanks

    ZHU

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