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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Special Order Purchase...
Small and medium business | Business Central, N...
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Special Order Purchase order must have ship to address to Customer and cannot be changed.

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Posted on by Yuko Peters 49

Hi,

I'm trying to create a special order for an item that is not stocked, so it always require a purchase order to be created when a sale order is created. 

On sales order, I have assigned a purchasing code SPEC ORDER, and created a Special order Purchase order using requisition worksheet. When the order is crated, the system defaults the Ship-to address to customer, and if I try to change to company, I get the error below. 

pastedimage1650584397435v2.png

If I try to create a special order line directly from a purchase order, by action "get sales order lines", then the list is filtered by sell-to customer no. and nothing will appear in the sales order list if the ship-to address is the company address. 

The above behaviour is expected for drop shipment, but not for special as per the manual below. Is this a bug?

I'm using version 19.5.36567.36634, and also tried on the 20.0.36751.0 (Preview), and same problem is present. 

How to Create Special Orders - Business Central | Microsoft Docs

 pastedimage1650584177631v1.png

Categories:
Dynamics 365 Business Central
Dynamics 365 Business Central
  • Suggested answer
    Jun Wang Profile Picture
    Jun Wang 7,604 Super User 2025 Season 1 on at
    Special Order Purchase order must have ship to address to Customer and cannot be changed.
    unfortunately, this is the normal behavior of special order. user couldn't change the shipping address since a link is created between the so and po. To achieve the same result, you could manually reserve a so to a po for more flexibility.
     
  • ThommyK8782 Profile Picture
    ThommyK8782 172 on at
    Special Order Purchase order must have ship to address to Customer and cannot be changed.
    Hi,
     
    I also have the same problem in BC 23. 

    For me this is clearly a bug, because on special orders the shipment of the goods has to be to the warehouse and not directly to the customer. Therefore you have the drop-shipment option.
    Does anyone has an update on this issue or is in contact with Microsoft support on this case?

    Regards 

    Thomas
  • Suggested answer
    JAngle Profile Picture
    JAngle 63 on at
    RE: Special Order Purchase order must have ship to address to Customer and cannot be changed.

    I get the same. Worth logging with Microsoft

  • Yuko Peters Profile Picture
    Yuko Peters 49 on at
    RE: Special Order Purchase order must have ship to address to Customer and cannot be changed.

    Yes, as it's not possible to setup both drop & special order setup on a same purchasing code.

  • JAngle Profile Picture
    JAngle 63 on at
    RE: Special Order Purchase order must have ship to address to Customer and cannot be changed.

    Does your purchasing code have the special order tick applied only?

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