The values on the chart are not the same as the Dashboard D365

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Posted on by UserE

Hello,

Hope someone can help.

The values on the graph are not the same as the dashboard because the graph is not pulling across all the data from the Dashboard. There were some new fields created, and the missing data from the graph were the new fields.

The dashboard was published and to be extra cautious, I've even "Publish all customizations" and cleared the cache, yet the graph did not update.

Any help, greatly appreciated, thank you.

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Answers (1)

Verified answer

Mohamed Irfan 90 on at

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RE: The values on the chart are not the same as the Dashboard D365

Hi UserE,

Glad it worked. I'd appreciate it if you could mark my answer as verified. Thanks!
UserE 14 on at

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RE: The values on the chart are not the same as the Dashboard D365

Hi Mohamed,

That worked, thank you!
Mohamed Irfan 90 on at

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RE: The values on the chart are not the same as the Dashboard D365

Hi UserE,

Just wanted to check if the chart recreation worked for you. Could you please let me know? Thanks!
Mohamed Irfan 90 on at

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RE: The values on the chart are not the same as the Dashboard D365

Hi, No problem!

Please let me know if it worked. Thanks!
UserE 14 on at

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RE: The values on the chart are not the same as the Dashboard D365

Hi Mohamed,

Apologies for the late response.

I'll re-create the chart and see what happens, thank you
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Mohamed Irfan 90 on at

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RE: The values on the chart are not the same as the Dashboard D365

Hi Partner,

Can you provide some screenshots highlighting what exactly is the discrepancy between the chart and the dashboard stream?

Alternatively, we can quickly resolve the issue by deleting and re-creating the chart (Since you mentioned that there are some new fields created and the missing data were those new fields).
UserE 14 on at

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RE: The values on the chart are not the same as the Dashboard D365

Hi Mohamed,

Thank you for replying.

There's no unwanted filters applied to the dashboard, so not sure why the chart isn't updating.
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Mohamed Irfan 90 on at

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RE: The values on the chart are not the same as the Dashboard D365

Hi,

Did you verify if there are any unwanted filters applied to the dashboard stream? That could be one possible reason for this issue.