Hello all,
I've been having this issue for 2 weeks now on our test environment. I get the following error when I try to resolve a case or cancel a case.
https://puu.sh/CZPfM/bbb12f5b73.png
When I download the log file, here is the error I am getting :
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<html xmlns="http://www.w3.org/1999/xhtml"><body><parsererror style='display: block; white-space: pre; border: 2px solid #c77; padding: 0 1em 0 1em; margin: 1em; background-color: #fdd; color: black'><h3>This page contains the following errors:</h3><div style='font-family:monospace;font-size:12px'>error on line 1 at column 1: Document is empty
</div><h3>Below is a rendering of the page up to the first error.</h3></parsererror></body></html>
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When I look at the tracing log, here is the error I got :
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[2019-03-14 08:01:55.986] Process: w3wp |Organization:3d3761b3-6c44-467c-89cb-e67ead1afaec |Thread: 73 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 495313bf-49ef-4cf4-b7f5-e6ae485b893b |ActivityId: afa612ac-8873-456f-b8ae-f6eeb5abc469 | MessageProcessor.Execute ilOffset = 0x206
at MessageProcessor.Execute(PipelineExecutionContext context) ilOffset = 0x206
at InternalMessageDispatcher.Execute(PipelineExecutionContext context) ilOffset = 0xE4
at ExternalMessageDispatcher.ExecuteInternal(IInProcessOrganizationServiceFactory serviceFactory, IPlatformMessageDispatcherFactory dispatcherFactory, String messageName, String requestName, Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, ParameterCollection fields, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId, Guid callerRegardingObjectId, UserType userType, Guid transactionContextId, Int32 invocationSource, Nullable`1 requestId, Version endpointVersion) ilOffset = 0x22D
at ExternalMessageDispatcher.Execute(IInProcessOrganizationServiceFactory serviceFactory, IPlatformMessageDispatcherFactory dispatcherFactory, String messageName, String requestName, Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, ParameterCollection fields, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId, Guid callerRegardingObjectId, UserType userType, Guid transactionContextId, Int32 invocationSource, Nullable`1 requestId) ilOffset = 0x0
at OrganizationSdkServiceInternal.ExecuteRequestRequestWithInstrumentation(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, OrganizationContext context, Boolean returnResponse, Boolean checkAdminMode, Object operation, UserType targetUserType) ilOffset = 0x0
at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext) ilOffset = 0x4B
at OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext) ilOffset = 0x0
at OrganizationSdkService.Execute(OrganizationRequest request) ilOffset = 0x0
at ilOffset = 0xFFFFFFFF
at SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs) ilOffset = 0x222
at DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc) ilOffset = 0x97
at ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc) ilOffset = 0x48
at MessageRpc.Process(Boolean isOperationContextSet) ilOffset = 0x65
at Wrapper.Resume(Boolean& alreadyResumedNoLock) ilOffset = 0x1B
at ThreadBehavior.ResumeProcessing(IResumeMessageRpc resume) ilOffset = 0x8
at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) ilOffset = 0x79
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) ilOffset = 0x9
at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() ilOffset = 0x35
at ThreadPoolWorkQueue.Dispatch() ilOffset = 0xA4
>MessageProcessor fail to process message 'Close' for 'incident'.
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Any idea?
