You’re offline. This is a read only version of the page.
2,095
Hi all,
I was wondering if you can help with something. I've tried to installed the new Dynamics 365 app for Outlook which replaces the old COM addin. I've followed the following steps to perform the install:
1. As a System Admin I've got the security profile to access the app
2. In my mailbox I've set to server side sync for both incoming, outgoing and Appointments, Contacts, and Tasks
3. The server profile is Exchange Online
4. Approved the email and the Test & Enabled the mailbox which was successful
5. My name then appeared as an eligible user to install the App for Outlook which I did
6. The status then notes in green that the app was "Added to Outlook"
7. I restarted my Outlook
I've followed all these steps and the App icon still does not appear on my Outlook client. I've reinstalled it several times and to no avail. When I tried to manage my addins I can't see the new Dynamics 365 in the addins.
I've got the old COM addin installed which I've disabled but do I need to completely remove it before the new app will appear?
Kind regards,
Mike
*This post is locked for comments
@mikec282, did you get this solved already? I am having the same problem with a number of users. They are not admins, but the button in Outlook desktop does not show up, even when you look for it in the ribon customization.
Hi Mike,
usually the first thing I try is OWA. Do you see the extension provisioned in your browser app?
Is your Dynamics 365 instance on-premises?
My big concern is you don’t see on the web side either which makes me think it is not an add in issue but security or something else...
Hi Mike,
Its real strange that even after following all the required steps you can't see the APP. Stupid question- did you restart your outlook after uninstalling outlook add in?
Can you try outlook web access and see if you see the Dynamics icon there when you select an email?
If nothing works then I would say contact MS support.
Hope this help.
Hi Mike,
Not sure why this would be at this point. Can you check the following in your Business Management settings of the security roles to verify it is enabled? I assume it is...
Hi Drew,
My security role is set to system admin so that shouldn't be an issue. I've checked the web Outlook client and it does not appear. The Dynamics 365 app doesn't even display in the manage add-in section of the web client.
Hi Mike,
Can you go through this article. It says " Note that tracking activities is not supported when Dynamics 365 App for Outlook and Dynamics 365 for Outlook are used together by the same user." so this could be the reason.
docs.microsoft.com/.../deploy-dynamics-365-app-for-outlook
Hope this helps.
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,253
Super User 2024 Season 2
#2
Martin Dráb
230,188
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (