Emails are not being sent from CRM

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Posted on by sandeepc

5,005

It looks like the app server and exchange server have lost connection and no emails are being sent.

we must have had to bounce something that lost the connection between the CRM app and the Exchange server because we are seeing pending emails from this point forward on the CRM system.

how to bounce the CRM App to get this connection going again?

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arif imteyaz 375 on at

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RE: Emails are not being sent from CRM

you can use outlook for email also.

configure outlook client with specific email id then try...

outlook 2013 for CRM 2013.
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prt33k 6,907 on at

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RE: Emails are not being sent from CRM

If restarting email router service doesnt work then do check if the username password for which email router was configured has not been expired or updated.
Community Member Microsoft Employee on at

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RE: Emails are not being sent from CRM

Hi Sandeep

There are many choices when it comes to CRMs: Salesforce, Zoho, SugarCRM, Dynamics, Oracle, Zendesk, among others. All these systems have different features suited for different business sizes and needs. Which works best depends on your situation, but the best way to maximize these CRMs is to integrate them with phone systems and other apps.

You can do this with a CTI software like Tenfold. Tenfold taps the data in your CRM and connects it to your phones to streamline the sales call workflow and help your sales team achieve better results. Tenfold is also equipped with other functions to integrate leads, create tasks faster, save call data and track emails.

Here is the link: www.tenfold.com/.../dynamics
sandeepc 5,005 on at

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RE: Emails are not being sent from CRM

any more suggestions pls
sandeepc 5,005 on at

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RE: Emails are not being sent from CRM
sandeepc 5,005 on at

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RE: Emails are not being sent from CRM

ok I will do that. is there any possible way to solve this issue
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Community Member Microsoft Employee on at

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RE: Emails are not being sent from CRM

Restart the CRM Email Router Service.
sandeepc 5,005 on at

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RE: Emails are not being sent from CRM