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Supply chain | Supply Chain Management, Commerce
Unanswered

No Product after Data Refresh

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Posted on by 5

Hello everyone,

I did a data refresh on my UAT environment from PROD environment. I follow all the step from MSFT docs : 
https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/database/database-refresh#steps-to-complete-after-a-database-refresh-for-environments-that-use-commerce-functionality

I just add a little issue, I have no product available/display on my eCommerce and POS.

Someone have any ideas or already had this issue after a data refresh ?

Thank you !

  • Mando Profile Picture
    Microsoft Employee on at

    If you haven't done so already, please try

    • trigger an update (same build is ok) of CSU
    • run a Full Sync of Job 9999 (From Channel Database form)
  • HugoL Profile Picture
    5 on at

    I already did all theses steps but thank you for your answer

  • Mando Profile Picture
    Microsoft Employee on at

    Can you check in the Download Session form if the jobs are marked as "applied" on your CSU?

    If they are, then I suggest opening a Support Request so we can take a look at what might be going on.

  • HugoL Profile Picture
    5 on at

    Everything was applied with a date and rows affected.

    I already have a support ticket opened. But I hoped that someone have others ideas :)

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