Net Check in payroll

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An employee did not notify payroll when she changed her bank account. We were notified from the bank that her ACH direct deposit was returned. At this point, in order to pay her, a Net Check was created, then voided after printing during the check handling process. When we went to complete payroll this week SL will not let us calculate a regular payroll check, since the Net Check is not yet complete. Where do I either reprint this voided net check or reprint so that I can move forward with future processing?

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Community Member on at

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RE: Net Check in payroll

Thank you. Clearing the employee in the calculation screen fixed the problem. I appreciate the answer!
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Mmegara 60 on at

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RE: Net Check in payroll

check the employees earnings to date to make sure it was actually voided. If not try going to the void check screen and bring up the check number to see if it really was voided in the handling process (Glitch or user error) and if kept void with the reactivate earnings unchecked.

another possible step would be trying to uncalculated( clear selected) the employee in the calculation screen for the payroll period that caused it to lock up.

not much help but a few things to try before you go into or get someone in your SQL database making changes to fix.