The user set a default personal view in the Model-Driven app, but it is still not the default

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Posted on by Marianoz0503

The user set a default personal view in the Model-Driven app, but it is still not the default; it reverts to the admin's default view.

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Microsoft Dynamics CRM

Dynamics 365 Sales

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Tom_Gioielli 3,084 Super User 2026 Season 1 on at

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Couple questions to help narrow this down.

Is the view in their list showing that it is the default?

Are any other users experiencing the same issue?

Does the problem happen if they try to set or access the default view for the table in another browser?

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Marianoz0503 25 on at

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Hi @Tom_Gioielli thanks for your time,

Is the view in their list showing that it is the default? Yes

Are any other users experiencing the same issue? Yes all user with the same role

Does the problem happen if they try to set or access the default view for the table in another browser? Yes it´s happen in different browser

And I see that they cannot apply the changes in this screen, when they press the button nothing happen

they can only set the default view here

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Tom_Gioielli 3,084 Super User 2026 Season 1 on at

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The fact that it is everyone in the same role having the issue seems to lend itself to a security problem. Are they in a custom security role that you have developed? If so, you might want to check and compare your view privileges for the following tables to one of the Out of Box roles provided by Microsoft

View {savedquery}

Saved View {userquery}

If you want to do a quick check, you can verify if the users have the "Basic User" role assigned to them. If not, try assigning it and see if that resolves the issue.

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