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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How does Dynamics CRM ...
Customer experience | Sales, Customer Insights,...
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How does Dynamics CRM track the mails sent through Outlook?

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Posted on by FurqanM 5

I needed some clarity on how several mails which are being sent through Outlook are being tracked in the CRM. 

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  • Path1n1 Profile Picture
    Path1n1 on at

    have read this article  https://learn.microsoft.com/en-us/dynamics365/outlook-addin/user-guide/track-outlook-email-by-choosing-button

    you need to click on setting icon on top right of CRM and click apps for dynamics 365 and then download "Dynamics 365 for out look" and then set organisation ... after this you can set regards emails from outlook. 

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