Hi,
For the existing Orders the invoice Journal and Generate Invoice Buttons are greyed out. Incase if i create a new Sales Order i am able to see these two buttons as active.
Attaching the screenshots below :
Existing Sale order :
Newly Created Sales order :
Request you for help here in this aspect
Thanks,
Shiva Kanth Inavolu
Hi Sourabh,
If the Order status is Invoiced Generate Invoice should be Greyed Out. But i can see Invoice Journal Button is also Greyed out. Order type is Sale Order
Hi,
Please check the order type on header it should be sales order not journal.
Also if status is invoiced then it will be greyed out
As I have just said, this is all about the standard behavior in the system, would you specify what your business requirements are?
Hi Judy,
Thanks for your prompt response.
The issue here is not with the newly created SO's. The issue here is with the existing Orders where the Invoice button in Invoice Journals is disabled for Invoiced Orders and Invoice Button in General tab is disabled for Open Orders.
Requesting your Help here ..
Thanks,
Shiva Kanth inavolu
Hi, it's standard behavior to disable Generate Invoice button once sales order is Invoiced. However, I believe Journal should be enabled, so follow the steps that Judy mentioned and check if Journal is enabled.
Hi
As the sales invoice is posted along with sales order lines transaction, the status of sales order changes to invoiced and after that you cannot make any changes to the sales order.
After selecting the sales order, select the ‘Invoice’ tab. Under the ‘GENERATE’ group click ‘Invoice’ to create the sales order invoice. Now you’re directed to ‘Sales order invoice form’ where you can see all the details of sales orders lines and packing slip. Click on ‘OK’ to post the invoice receipt.
You can see the message below stating, “Operation completed,” which ensures your invoice has been posted successfully. Now go to the ‘Invoice’ tab and click on ‘Invoice’ under the ‘JOURNALS’ group to check the posted invoice receipt.
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