Finance | Project Operations, Human Resources, ...

Invoice Buttons Grayed out for all existing Orders

(0) Share

Report

Posted on by ShivaKanth146

Hi,

For the existing Orders the invoice Journal and Generate Invoice Buttons are greyed out. Incase if i create a new Sales Order i am able to see these two buttons as active.

Attaching the screenshots below :

Existing Sale order :

4137.pastedimage1678431203749v1.png

Newly Created Sales order :

4667.pastedimage1678431586329v2.png

Request you for help here in this aspect

Thanks,

Shiva Kanth Inavolu

I have the same question (0)

All responses (6)

Answers (0)

ShivaKanth146 55 on at

Like (0)

Report

RE: Invoice Buttons Grayed out for all existing Orders

Hi Sourabh,

If the Order status is Invoiced Generate Invoice should be Greyed Out. But i can see Invoice Journal Button is also Greyed out. Order type is Sale Order

Was this reply helpful? Yes No
Suggested answer

saurabh bharti 15,039 Moderator on at

Like (0)

Report

RE: Invoice Buttons Grayed out for all existing Orders

Hi,

Please check the order type on header it should be sales order not journal.

Also if status is invoiced then it will be greyed out

Was this reply helpful? Yes No
huijij 19,811 on at

Like (0)

Report

RE: Invoice Buttons Grayed out for all existing Orders

As I have just said, this is all about the standard behavior in the system, would you specify what your business requirements are?

Was this reply helpful? Yes No
ShivaKanth146 55 on at

Like (0)

Report

RE: Invoice Buttons Grayed out for all existing Orders

Hi Judy,

Thanks for your prompt response.

The issue here is not with the newly created SO's. The issue here is with the existing Orders where the Invoice button in Invoice Journals is disabled for Invoiced Orders and Invoice Button in General tab is disabled for Open Orders.

Requesting your Help here ..

Thanks,

Shiva Kanth inavolu

Was this reply helpful? Yes No
Suggested answer

Mohit Rampal 12,563 Moderator on at

Like (0)

Report

RE: Invoice Buttons Grayed out for all existing Orders

Hi, it's standard behavior to disable Generate Invoice button once sales order is Invoiced. However, I believe Journal should be enabled, so follow the steps that Judy mentioned and check if Journal is enabled.

Was this reply helpful? Yes No
Suggested answer

huijij 19,811 on at

Like (0)

Report

RE: Invoice Buttons Grayed out for all existing Orders

Hi

As the sales invoice is posted along with sales order lines transaction, the status of sales order changes to invoiced and after that you cannot make any changes to the sales order.

After selecting the sales order, select the ‘Invoice’ tab. Under the ‘GENERATE’ group click ‘Invoice’ to create the sales order invoice. Now you’re directed to ‘Sales order invoice form’ where you can see all the details of sales orders lines and packing slip. Click on ‘OK’ to post the invoice receipt.

You can see the message below stating, “Operation completed,” which ensures your invoice has been posted successfully. Now go to the ‘Invoice’ tab and click on ‘Invoice’ under the ‘JOURNALS’ group to check the posted invoice receipt.

Was this reply helpful? Yes No