Rollup field isn't calculating.

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Posted on by opticshrew

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Hi folks,

I am using the case entity and a custom entity. The custom entity has a field named duration, the duration is a whole number and is formatted to as "Duration" (i.e. 15 minutes, 1 hour). On the case entity I have created a rollup field that calculates a SUM of the duration field on the custom entity.

When I manually refresh the rollup field on the case entity I get a value of 0, the related record on the custom entity have a value of 15. I'm unsure why this isn't calculating.

So far I have tried changing the fields to format as a normal number.

Thanks,

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