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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Capture the feedback
Microsoft Dynamics CRM (Archived)

Capture the feedback

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Posted on by Community Member

How to capture the feedback from outlook mail that is sent to customer?

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  • Suggested answer
    Drew Poggemann Profile Picture
    Drew Poggemann 4 on at
    RE: Capture the feedback

    Hi Govardhan123,

    You can check into Email Engagement which might be what you are looking for to track opens on emails.  community.dynamics.com/.../dynamics-365-email-engagement

    Hope this helps.

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,025 Super User 2025 Season 1 on at
    RE: Capture the feedback

    Hi Govardhan123,

    What kind of feedback are you hoping to capture?

    You could use ClickDimensions Email Marketing to obtain useful information from the emails you send.

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