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Microsoft Dynamics CRM (Archived)

Capture the feedback

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Posted on by

How to capture the feedback from outlook mail that is sent to customer?

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  • Suggested answer
    Adrian Begovich Profile Picture
    1,032 Moderator on at

    Hi Govardhan123,

    What kind of feedback are you hoping to capture?

    You could use ClickDimensions Email Marketing to obtain useful information from the emails you send.

  • Suggested answer
    Drew Poggemann Profile Picture
    4 on at

    Hi Govardhan123,

    You can check into Email Engagement which might be what you are looking for to track opens on emails.  community.dynamics.com/.../dynamics-365-email-engagement

    Hope this helps.

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