Microsoft Dynamics AX (Archived)

A transaction is missed from both Settle Open Transactions & Closed Transaction Editing

(0) Share

Report

Posted on by Tina Kim

103

Hello all!

We created a sales order and another with negative quantity to reverse the sales order we originally created.

With Settle open transactions function, we marked both S/O and updated as we always did, and there was an error message appeared. (I don't remember what the message said.

After that, the original S/O remains sames as before update, but balance of the second S/O with negative quantity became 0.

we tried to settle them again and checked Settle Open Transaction and the original S/O(voucher# 47405) is there but the 2nd one(voucher#3655) disappeared.

we also checked Closed transaction editing and still couldn't find the missed transaction.

Please give me an advice if anyone have experienced same error .

Thank you

Tina

*This post is locked for comments

I have the same question (0)

All responses (3)

Answers (0)

Sort by

Tina Kim 103 on at

Like (0)

Report
Copy link

Link copied!

I think you guys can't see the image I added with my post above, as I just copied&pasted them.

These images for your better understanding. TY

Was this reply helpful? Yes No
Suggested answer

Ludwig Reinhard Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hi,

The voucher ending 3655 seems to be missing in the open transaction settlement form.

If you are not sure what the error message said and why this vocher is not visible, I would recommend that you contact a developer to take a look at the data.

Maybe something got currupted?!

Best regards,

Ludwig

Was this reply helpful? Yes No
André Arnaud de Cal... 304,323 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!

Hi Tina,

I do agree with Ludwig. Without the error message, it is really hard to find out what happened. Can you check if there are records in the CustSettlement table related to one or both of these records? Usually in this case, there should be two; indicating which transaction has been settled with what other transaction. Per customer transaction, you can inquire the history. This history is also based on the CustSettlement table. There is also a payment for the invoice. I assume this one is not related/was not marked during the settlement?

Was this reply helpful? Yes No