CRM cannot find case form

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Posted on by Community Member

I have several Case forms to cater for different BU.

As a CRM admin, I have selected the form Case (BU:ABC) & later I had accidentally deleted the this form in the customisation. And now whenever I wanted to create new case, the IE prompted error, error log mentioned:

systemform With Id = 2df7e23d-88ee-4b66-81db-8e1730ac2a3f Does Not Exist.

I believe the New Case is still pointing to the deleted form. I tried deleted the temp file, cookies, etc in IE, but still having the error.

Any clue to help. Thanks.

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Blitzey 370 on at

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Please provide some more info

CRM Version

Online or Premise?

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Zohaib Uddin Khan 2,822 on at

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Check below things:

1. Seems like you have written a plugin which is changes the form based on User's BU.

2. Publish all Customization.

3. Settings - Customization - Customize the System - Entity - Case - Form - select Case - click on 'Enable Security Role' and select 'Enable for fall back'.

Thanks.

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Community Member on at

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Hi,

I am having system admin role, I have all privilege to view all Case form for different BU.

The error arise when I had deleted an existing Case form, before the deletion I have the IE browser on this particular Case form. And immediately after the deletion of this Case form, error was prompted that the formid cannot be found.

So whenever I log in as crm admin I am not able to create new case or view any case & was prompted the error.

I had followed your steps to enable fallback but to no avail.

Any clues as why this is happening? However, by setting compatibility view in IE I was able to resolve the issue. The gist is that I want to know is there any alternative to resolve it.

Thanks.

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gkinstler on at

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We had a customer with the same problem. Try a different browser. If you are able to open a Case record or create a new one, the problem is with the cache of the old brower. The old browser has cached the GUID of that specific form, but the GUID no longer exists in CRM. Try clearing the cache of the old browser, and the problem should be resolved.

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