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CRM Tech Goals

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Posted on by Community Member Microsoft Employee

Hello folks,

I want to implement Goals using CRM 2016 for the Tech Team.

I want to keep track of the percentage of goals accomplished for each person within the Tech Department.

How can I achieve this using CRM 2016?

Thanks

Please any contribution would be kinda appreciated.

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PS 23,577 on at

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RE: CRM Tech Goals

if you can specify, the type of Goals you want to create for Tech Team. for .e.g. A tech team member must resolve/create/close n no. of cases per month/week/day etc.

or any other special conditions you have....please elaborate
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M.T. Eikelenboom 5,241 on at

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RE: CRM Tech Goals

Here's a good post on how to use goals in CRM: crmbook.powerobjects.com/.../goal-management

Please let us know if you have any specific questions.

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