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No plus button in contact form

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Posted on by Goutham A

Hi Team,
When we try to place a cases subgrid in contact form, We are not getting plusbutton
we used related records->customer-> custom view when confuguring subgrid on contact page. PLease help with your suggestions/solutions.

Even tried with active cases view but of no avail
We have lot of customizations on contact entity. I am not sure if this effects!

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Answers (1)

Goutham A on at

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RE: No plus button in contact form

Thank you all. It worked after enabling quick find from entity metadata and creating quick view form.
Gopalan Bhuvanesh 11,397 on at

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RE: No plus button in contact form

Did you try different browsers?
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Gopalan Bhuvanesh 11,397 on at

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RE: No plus button in contact form

Please add one (and publish it), and find out whether you can see the Add button in the SubGrid.
Goutham A on at

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RE: No plus button in contact form

Hi Gopalan,

We don't have any quick create form for case. we have only 2 forms, one main form and one for interactive service hub
Gopalan Bhuvanesh 11,397 on at

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RE: No plus button in contact form

Do you have a quick create form for Case?
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Rajkumar Rajaraman 18,108 on at

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RE: No plus button in contact form

Sorry goutham am not aware other subgrids...
Goutham A on at

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RE: No plus button in contact form

Hi Raj,

Thank you.

The thread refers to address subgrid. Is the issue same for plus button for other subgrids as well. PLease suggest if you are aware
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Rajkumar Rajaraman 18,108 on at

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RE: No plus button in contact form

Refer this thread:

community.dynamics.com/.../195144