Can't insert email template (infinite loading)

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Posted on by Community Member

Hello !

I work on CRM DYnamics Online 9.0.

With an office 365 account, which we'll call Williams, I'm trying to insert an email template. But I have an infinite loading and on the browser console this error message :

0451.Dynamics_5F00_error_5F00_insert_5F00_template.png

I tried to reproduce the problem with my Office 365 account but it works and I don't have an error message on the browser console.

I thought it was a role problem. So I gave to Williams the same roles as my user account. But it didn't solve the problem.

It is not a problem of role or rights. Only this account has the problem.

Do you have an idea ?

Regards;

Raphaël HENIN

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Community Member on at

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Hi,

Could you please try to clear out the To line and then insert the template? After inserting the template, re-populate the To line.

Hope it makes sense.

BR,

Judy

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Community Member on at

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Hello,

Thank you for your suggestion.

It still not work after clear out the To line and then insert template.

I have the infinite loading and the same errors on the browser console.

Regards,

Raphaël HENIN

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Nithya Gopinath 17,078 on at

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Hi Raphael,

Try opening CRM in a private window and see if it works.

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Community Member on at

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Hello,

Thank you for your suggestion.

I tried InPrivate with IE and Google Chrome and it still doesn't work.

Regards,

Raphaël HENIN

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Alok Singh 910 on at

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Hi Raphael,

did this get resolved? I am also facing the same issue for one of user even after giving System admin role.

Regards,

Alok

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Neurone3 30 on at

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I'm facing this problem too, on contact entity. Doesn't work also from a web service, istantiate template request get an excepion "transactionCurrencyId needs to be supplied email entity"

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