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Customer experience | Sales, Customer Insights,...
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Manual import of leads into Dynamics CRM doesn't show any progress or error messages

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We've been following all of the import guidelines and used the downloadable templates, but every import fails without showing any progress or error messages. Has anyone experienced a similar issue in the past?

Screen-Shot-2020_2D00_08_2D00_31-at-3.13.56-PM.png

  • Suggested answer
    Bipin D365 Profile Picture
    28,981 Moderator on at
    RE: Manual import of leads into Dynamics CRM doesn't show any progress or error messages

    Hi,

    Before importing next file try to delete existing import file where status is submitted.

    Also, check system jobs for more details.

    You can log support ticket with microsoft to check if async service is stopped.

    Please mark my answer verified if i were helpful

  • LeoAlt Profile Picture
    16,331 Moderator on at
    RE: Manual import of leads into Dynamics CRM doesn't show any progress or error messages

    Hi partner,

    As I know, the "Submitted" status in import jobs is the first status, it will change to "Transform" -> "Completed" or "Failed".

    If this status does not changed, you could also go to System Jobs to find more details.

    pastedimage1598945829097v1.png

    Regards,

    Leo

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