LCS platform for Dynamics

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Posted on by AdrianM

Hi,

I have a partner who uses Lifecyle services platform to submit tickets for some projects of their end customers. The partner would like that one of their end customers to have visibility to all the tickets / cases submitted by the partner on behalf of the end customer. At this stage, the end customer has visibility on a part of those tickets in LCS and I want to understand better why and how it works.

The end customer is complaining that he has visibility only to some of the support requests related to them and I would like to understand better how it works.

Do you have any ideas or suggestions?

Thanks you!