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Hi,
I'm trying to find out if the Resource Pools functionality can match our requirements. Two questions:
1 - I have a pool with 2 resource children (40h workweek). Capacity is derived from group members. We're planning on Week level.I wonder why the available capacity for Pools in the URS does not show me the sum of the capacity of the resource children (which would be 80h in my example). Is this related to setup or is there no possibility to do this?
2 - Is there any way to get the Resource Pool Split view on Week level in the schedule board?
Thanks in advance!!
Hi Noah,
checking the scenarios the Resource Pool functionality is aiming to cover based on the official documentation below, this appears to be expected.
https://docs.microsoft.com/en-us/dynamics365/common-scheduler/resource-pools
Specifically in the scenario of the documentation:
"To shield central schedulers from details, and leave those details to a local resource manager. For example, customers make laptop repair appointments by calling a central dispatch service, who books appointments at Microsoft Retail stores countrywide. Each morning, the manager of the local store assigns specific specialists."
In that case, the central scheduler would book a pool, which should not sum up to the amount of members of the pool.
Also resource pools are NOT supported in PSA scenarios.
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