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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Double Opt-In in Dynam...

Customer experience | Sales, Customer Insights,...

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Double Opt-In in Dynamics Customer Insights not showing up

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Posted on by monty74

Hello

I am trying to enable Double Opt-In in Dynamics Customer Insights – Journey (Real Time Marketing), however, the option is not showing up under the feature Switches area. It should be under the 'Compliance' section

My Dynamics 365 Customer Insights (real-time journeys) version is: Current version1.1.61220.74

Any ideas why this might be happening and how it can be resolved would be greatly appreciated.

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Dynamics 365 Customer Insights - Journeys

Microsoft Dynamics CRM

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Eugen Podkorytov 243 on at

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Hi monty74,
That's very weird. I have the same version as you and have Double Opt-in showing up under Feature switches → Compliance (see screenshot attached). I’d recommend opening a ticket in the Power Platform Admin Center so Microsoft can investigate tenant configuration or feature availability.

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