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Hi,
From the screenshot you’ve shared, it looks like the screen or feature you're referring to has been customized — it's not part of standard Dynamics 365 functionality.
This type of customization is usually tailored specifically to your organization’s business needs, which means the behavior you're seeing (whether it's a bug or a missing feature) is something that should be reviewed by your implementation partner or support provider.
They'll be in the best position to check the custom logic or code behind the screen and suggest a fix or adjustment as needed.
Let me know if you need help identifying whether it’s a standard feature or not — happy to assist further!
Warm Regards,
Zain
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