Modify load order of default javascript files in CRM

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Hi All,

We have implemented a customer portal for a client using Dynamics Portals online. We have to implement a web chat to talk to a bot built using the BotFramework on Azure. The test file given to us by the developer works 100% correctly, however when we implement this on the required pages in the portal we have a strange issue. When you send something to the bot, you will get a response then it will move the line you sent to below the bot response, for example you would expect to see this:

you: Hi

Bot: Hello, how can I help you?

but what we are getting is, you send "Hi" then:

Bot: Hello how can I help you?

I have managed to source the cause of this to the javascript file "default-1033.bundle.js". This is a default CRM portal file. I have created a static html dump from the the loaded webpage in the browser and then edited that file. If I move the line that loads the default-1033 file to the start of the html instead of the end where it is inserted by CRM portals then the issue goes away and the portal page chat window behaves just like the test page from the developer.

I have tried using JS to force the js for the chat window to only load after default-1033.bundle.js but have not been successful.

Does anyone have a supported way in Portals to change the load order of default-1033.bundle.js?

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PranavShroti 4,510 on at

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Hi I have integrated Bot with my CRM Portal as well. Check out my blog link.

pranavshroti.blogspot.com/.../azure-chatbot-integration-with-dynamics.html

I think what you need is a proactive message from Bot as soon as user clicks the "Chat" button: Check out more details here.

docs.microsoft.com/.../bot-builder-nodejs-proactive-messages

I have also created a proactive bot with works fine within CRM and Portal both. Messages are controlled by Bot Framework and will behave exactly like test window.

Regards,

Pranav

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Hi Pranav,

This won't work for us as you use the Iframe method to embed your bot chat in the portal. We are using the DirectLine on the bot framework so we are able to pass custom data to the bot such as the user and other information for the bot to generate a personalized experience for the user. this means we have to use the WebChat js (github.com/.../BotFramework-WebChat), so the bot itself is not controlling the conversation item order.

The issue is not in the bot itself either as the webchat.js does present the conversation items in the correct order, there is some javascript in default-1033.bundle.js that messes with the items in the <ul> list when actually displaying them.

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PranavShroti 4,510 on at

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I have done it using Directline bot as well... we were facing different issues in that so dropped the idea. I will try to dig in my source control and get you the code.

Regards,

Pranav

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Community Member on at

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Hi Pranav,

have you managed to find this code?

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