web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

Is it possible to send a Quick Campaign from a different email address belonging to an unlicenced generic Exchange mailbox?

(0) ShareShare
ReportReport
Posted on by 35

Hi everyone,

I'm currently setting up the foundation for the marketing list/quick campaign functionality within my organisation.

Regular emails will be sent out throughout the year to our clients via this functionality but one of the requirements is to send the emails as a generic mailbox email address which is currently used for this type of correspondence.

As far as I can see the only way to do this is to assign a licence to the mailbox and make it a fully-fledged User on Dynamics allowing me to select it from the FROM box on the quick campaign wizard.

Are there any other options for getting this functionality without licencing every mailbox we want for this? 

Many thanks.

I have the same question (0)
  • Suggested answer
    Carlo Velasco Profile Picture
    787 on at

    Hi

    You could try setting a mailbox for a queue.

    Please refer to this article.

    community.dynamics.com/.../automatically-send-emails-from-a-queue

  • Suggested answer
    venkatsr Profile Picture
    User Group Leader on at

    Hi,

    Try mail box queues to achieve this functionality.

    Best Regards,

    Venkat

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 192 Super User 2026 Season 1

#2
11manish Profile Picture

11manish 129

#3
CU11031447-0 Profile Picture

CU11031447-0 100

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans