The State field is not showing in newly created company in BC

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Posted on by SMS

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I just created a new company in BC and the State field is not visible in Customers or Vendors.

State is visible in Cronus. What am I missing?

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Mohana Yadav 61,005 Super User 2025 Season 2 on at

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Please check what option you have in Local Address Format field in General ledger Setup.

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geomcgeo 5 on at

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for anyone currently experiencing this, it is probably not a bug, but rather lack of complete setup. Navigate to the Countries/Regions screen. Locate the country code associated with the Country/Region Code you have entered on your customer or ship-to address. If you don't have any country codes, you should start populating both the table and your customer and ship-to addresses. Same for vendors.

1. Make sure the "State Name" column has a value filled in. For the US, this would be "State" while for Canada it should be "Province" and so on.

2. In the Address Format column, select a format that includes State, for example "City+State+Zip Code".

If you do both of those steps, you should see a field labeled as State, Province, Region or whatever value you set for the country.

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YUN ZHU 95,754 Super User 2025 Season 2 on at

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Hi, as geomcgeo mentioned, you also need to check the settings of the County in the Countries/Regions. Only if the County is not empty will it be displayed on the Customer Card page. The displayed Caption is the content set in the County.

For example,

US:

CA:

Hope this helps.

Thanks.

ZHU

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GeoSagen 10 on at

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Zhu,

In most of my companies, the County column is labeled State. Is that because in the General fasttab of my Company Information card, the Country/Region Code is set to "US" and the County column is set to "State" when then controls the label of the column in the Countries/Regions list?

Geo

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YUN ZHU 95,754 Super User 2025 Season 2 on at

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Hi, Geo, although this is also related to the Local Address Format setting on the General Ledger Setup page and Address Format on the Address Format page mentioned by Mohana.

Yes, I think so, you can find these clues in the standard code.

For the caption:

For visible:

Hope this helps.

Thanks.

ZHU

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