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We have a process where our users need to always click Reply All to an email in the Timeline because they can't see all of the recipients. However, in Wave 2 2022, Microsoft is only displaying the Reply icon now, and we have to click a down arrow to get to Reply All and Forward. Yes, it's only 1 click, but it adds up when all you do all day is Reply All to emails. Is there a way to expose Reply All and Forward like before, or switch the Reply icon with the Reply All icon?
Hi Tina Silver,
Unfortunately, this is no way to achieve this by now. Because the button order in the timeline can't be changed.
You could submit an idea here to feedback this:
Categories (dynamics.com)
Hi Tina,
You will have noticed by now that the "Reply All" action has become the default quick action, with the other actions rolled into the downward caret. This has been a very unwelcomed change for our end-users.
Please upvote experience.dynamics.com/.../ if you would like the new behaviour altered for better usability.
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