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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Payroll Checks printin...
Microsoft Dynamics GP (Archived)

Payroll Checks printing weird

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Posted on by Community Member

I have Windows 7 and recently increased my text size to 150%. When I printed my payroll checks, the last line (city, state, zip) of our address was cut off by the dollar amount bar. I tried to find what would cause/fix this and the only thing that worked is decreasing my text size back to 100%. I wouldn't think that changing my display would effect the printing in Great Plains 2013. Has anyone else had this happen and what can I do to fix it (besides keeping it to 100%)? Any help would be greatly appreciated.

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  • Bill Campbell Profile Picture
    Bill Campbell 12 on at

    Sherry, to be clear, you are seeing this result when you print to PAPER not only to screen.

    If to screen, I have to say that it is more than possible if your screen display is overriding the output display from the check document.

    If you are getting this on the physical paper, then I would suggest that somewhere a change to the physical check format had to have been made.  If not that check the printer output and make sure that there are no custom settings that change the size of the font.

    Post more details, but I think these two might help.

  • Community Member Profile Picture
    Community Member on at

    Bill,

    I am getting this when I print to paper and to screen.  I thought it was the printer but AP prints to that printer and they have no issues (their display is at 100%). I tried printing to another printer and got the same output so it is not printer specific, only user specific. For the heck of it, I had AP change their setting to 150% and it printed their check funny too. Only when we're set at 100% does it print correctly. No physical changes were made to the check format. I guess I just have to wear my bifocals all the time! LOL

  • Bill Campbell Profile Picture
    Bill Campbell 12 on at

    Sorry to hear about the bifocals, I have had a pair of COMPUTER glasses made - where the whole lens is like the bottom half of my regular glasses.  So, more bifocal all the time but still not the tilted neck - cramps - all better.

    Back to work - and to say that is strange is an understatement.  I dont think I have seen this happen before when you change the screen presentation, it should not effect the print output to paper at all.  But it is changing the display and forcing the printer to 150% of normal as well.

    I will do some digging and see what I can find.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Just wanted to update this in case anyone ever has the same issue. (Although I firmly believe that these freaky things only happen to me. :)  ).

    The fix, thought of by my awesome IT person, is to go into Printing Preferences on the printer you are using. Under the Effects tab, check "Print document on: Letter" and uncheck the "Scale to fit" option.

    Have no understanding why but it works!

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