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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Social Post failed - h...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Social Post failed - how can I find out why?

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Posted on by Melissa Bocock 60

Hi all, hope somebody can point me in the right direction.

We scheduled 2 x Facebook Posts - same content, but with a different Facebook account. One posted successfully, one failed. 

Both accounts are active/authorized.

How do I find out why the post failed? 

Thanks!

  • Suggested answer
    Nya Profile Picture
    Nya 29,064 on at

    Hi,

    Please check if both accounts have a Facebook Page created.

    Here is the link: Create Facebook Page.

    The pages will be listed when authorizing.

    pastedimage1628675745837v1.png

    If you miss the All pages setting, then you must reauthorize the connection (as described in the following procedure) and try again.

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