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Hi,
We are working on D365 v9 on premise. I have custom buttons on Lead entity and also quick create form for Lead entity. when I am on Lead form and clicked on Create lead button using quick create option and have closed the quick create form without doing anything. Now the Custom buttons on Lead form are getting displayed as ""label text"".
Could any one help me on understanding the reason behind this behavior.
Hello Asha,
Unified Interface on Dynamics 365 Customer Engagement v9.0 on-premise is very limited and has a lot of parity gaps or even issues that have been fixed online.
So I'm not surprised that this scenario isn't supported on the Unified Interface version that runs with on-premise v9.0
That being said, I'm curious as to why you would want to deploy Unified Interface on-premise and not use the web client instead?
It's important that to consider that the web client on Dynamics 365 Customer Engagement on-premise is NOT deprecated.
This is specifically called out here:
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/faqs-transition-unified-interface#how-does-this-move-impact-on-premises-customer-and-what-will-happen-when-the-web-client-is-deprecated-do-web-client-forms-become-unsupported
So the web client will still be supported for them, as long as their on-premise version is supported.
Support lifecycle for every product is detailed here: https://support.microsoft.com/en-us/lifecycle/search
In case you absolutely want to use Unified Interface on-premise, I advise that you wait for the next version.
Henry
Hi Asha,
Try publishing your customization again and also clear your browser cache.
Best Regards
PG
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