web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Answered

Marketing Email error HTML and Text missing Subscription Centre Link

(0) ShareShare
ReportReport
Posted on by 333

Hi,

The Marketing team have raised an issue with a Marketing email they use on a daily basis.

To day they got 2 error messages.

pastedimage1657541621993v1.png

pastedimage1657541655854v2.png

The email does have the unsubscribe link in 

pastedimage1657541742840v3.png

I advised them to save it again as advised by the above information.

They did and it seemed to have worked but are getting this error message.  Granted this is a Test mail

pastedimage1657541854087v4.png

Any one else had this issue and how did you resolve it??

I have the same question (0)
  • Suggested answer
    Qingqing Xin Profile Picture
    on at

    Hi Chris1968,

    The subscription centre does not work in “Test send” mode. Just make sure you test  the subscription centre link by sending the email to a test contact by selecting the “Send Now” option instead.

    This is the test result:

    0317.Picture3.png

    7115.Picture2.png

    Regards,

    Qingqing Xin

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Chris1968 Profile Picture
    333 on at

    Hi

    Thanks for your reply.  

    Did wonder if it was to do with it being sent via Test Send

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 108 Super User 2025 Season 2

#2
Jimmy Passeti Profile Picture

Jimmy Passeti 50 Most Valuable Professional

#3
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 49 Most Valuable Professional

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans