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Marketing Email error HTML and Text missing Subscription Centre Link

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Posted on by 229

Hi,

The Marketing team have raised an issue with a Marketing email they use on a daily basis.

To day they got 2 error messages.

pastedimage1657541621993v1.png

pastedimage1657541655854v2.png

The email does have the unsubscribe link in 

pastedimage1657541742840v3.png

I advised them to save it again as advised by the above information.

They did and it seemed to have worked but are getting this error message.  Granted this is a Test mail

pastedimage1657541854087v4.png

Any one else had this issue and how did you resolve it??

  • Chris1968 Profile Picture
    Chris1968 229 on at
    RE: Marketing Email error HTML and Text missing Subscription Centre Link

    Hi

    Thanks for your reply.  

    Did wonder if it was to do with it being sent via Test Send

  • Suggested answer
    Qingqing Xin Profile Picture
    Qingqing Xin on at
    RE: Marketing Email error HTML and Text missing Subscription Centre Link

    Hi Chris1968,

    The subscription centre does not work in “Test send” mode. Just make sure you test  the subscription centre link by sending the email to a test contact by selecting the “Send Now” option instead.

    This is the test result:

    0317.Picture3.png

    7115.Picture2.png

    Regards,

    Qingqing Xin

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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