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Today we have an integration with Dynamics where we opens cards for cases, contacts etc. in a browser window through URLs (windows.open(URL).
Is it possible to something similar when using Workspace? I guess we then need to open a new session for each case (as an example), but everything happens inside the app. We do have a .NET CRM integration service as well, that is connecting to Dynamics 365 through SDK. Is it possible to do the job through some functionality provided by this SDK?
Hi Rune,
Yes, it is possible to something similar when using Customer Service Workspace. You can create a new session via the Microsoft.Apm.createSession() function.
Here is a reference link: createSession method (app profile manager) JavaScript API Reference | Microsoft Learn
Best Regards,
Sayen Zhang
I guess we will need to dive more into this when time comes, but thank you so much for pointing out a possible direction to go.
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