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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Prefill subscription c...
Customer experience | Sales, Customer Insights,...
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Prefill subscription center using Real Time Marketing

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Posted on by Evine 40

I have embeded a subscription center form on an external site however when I include this link in Real Time Marketing journeys the form is not pre-filling, displaying:

We’re unable to verify your contact information. Make sure cookies are not blocked or use the unsubscribe link in your email.

It eventually does pre-fill if I click show form anyway and submit a response and then revisit the link -  I assume it is not picking up the contactid in the first email instance?

Is it possible to use this function in Real Time Marketing or have I missed a step? I would like to avoid the Preference page function recommended for Real Time Marketing as this is very limited at present.

  • Dsouza_28 Profile Picture
    Dsouza_28 387 on at
    RE: Prefill subscription center using Real Time Marketing

    Hi  Petr Jantac , Is this feature released, any update on this would be helpful.

  • Yulya Toporochan Profile Picture
    Yulya Toporochan 84 on at
    RE: Prefill subscription center using Real Time Marketing

    According to this documentation it is already available but we weren't able to set it up. Can you confirm?

  • Suggested answer
    Petr Jantac Profile Picture
    Petr Jantac on at
    RE: Prefill subscription center using Real Time Marketing

    Hello,

    We are currently working on a feature that will enable to use Outbound Marketing Subscription Center in your Real-Time Marketing customer journeys. It should be available within the coming months.

    Thank you

    Petr, Microsoft

  • Nya Profile Picture
    Nya 29,056 on at
    RE: Prefill subscription center using Real Time Marketing

    Hi,

    The only way a contact can access a subscription center is by clicking a link sent to them in email. Email links are always personalized for the recipient, which means that Dynamics 365 Marketing always knows which contact has requested the subscription center and therefore populates it with that contact's current details and subscriptions. 

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