Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

Prefill subscription center using Real Time Marketing

(0) ShareShare
ReportReport
Posted on by 40

I have embeded a subscription center form on an external site however when I include this link in Real Time Marketing journeys the form is not pre-filling, displaying:

We’re unable to verify your contact information. Make sure cookies are not blocked or use the unsubscribe link in your email.

It eventually does pre-fill if I click show form anyway and submit a response and then revisit the link -  I assume it is not picking up the contactid in the first email instance?

Is it possible to use this function in Real Time Marketing or have I missed a step? I would like to avoid the Preference page function recommended for Real Time Marketing as this is very limited at present.

  • Dsouza_28 Profile Picture
    Dsouza_28 7 on at
    RE: Prefill subscription center using Real Time Marketing

    Hi  Petr Jantac , Is this feature released, any update on this would be helpful.

  • Yulya Toporochan Profile Picture
    Yulya Toporochan 84 on at
    RE: Prefill subscription center using Real Time Marketing

    According to this documentation it is already available but we weren't able to set it up. Can you confirm?

  • Suggested answer
    Petr Jantac Profile Picture
    Petr Jantac on at
    RE: Prefill subscription center using Real Time Marketing

    Hello,

    We are currently working on a feature that will enable to use Outbound Marketing Subscription Center in your Real-Time Marketing customer journeys. It should be available within the coming months.

    Thank you

    Petr, Microsoft

  • Nya Profile Picture
    Nya 29,058 on at
    RE: Prefill subscription center using Real Time Marketing

    Hi,

    The only way a contact can access a subscription center is by clicking a link sent to them in email. Email links are always personalized for the recipient, which means that Dynamics 365 Marketing always knows which contact has requested the subscription center and therefore populates it with that contact's current details and subscriptions. 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,031 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,868 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans