Quick Create was hanging in IE & Chrome browsers

(0) Share

Report

Posted on by Eliyas

Hi All,

I am using Dynamics 365 Online instance[Version 1612 (9.0.1.621) (DB 9.0.1.569)]. When I am clicking the + button of Contact SubGrid.

The browser was hanged on the below 3 scenarios.

i) The Quick Create form was not loading fully (screenshot1)

ii) Update of required fields

ii)On clicking SAVE button

Screenshot 1:

2630.Screenshot1.png

Screenshot 2:

Note: I didn't refer/use any scripts for the Quick Create form.

Only IE and Chrome having this issue. I didn't find any issue with Mozilla Firefox.

Please give suggestions to resolve this issue.

Thanks,

Eliyas.

*This post is locked for comments

I have the same question (0)

All responses (7)

Answers (0)

Suggested answer

Shahbaaz Ansari 6,211 on at

Like (0)

Report

Please refer below link,

www.crmug.com/.../viewthread;CommunityKey=5ab602e5-51fe-4cc2-b467-d970807c0e8a&tab=digestviewer

Thanks,

Shahbaaz

Was this reply helpful? Yes No
Suggested answer

Rajkumar Rajaraman on at

Like (0)

Report

Try toggling the "Use legacy form rendering" to see if that makes a difference

Refer this:

dynamicscrmpros.com/microsoft-dynamics-crm-2015-2016-and-365-legacy-form-rendering

Was this reply helpful? Yes No
Eliyas 10 on at

Like (0)

Report

Thanks RajKumar and Shahbaaz for your quick reply.

I tried enabling the "Use Legacy form rendering". Even though the issue was not resolved the browser continuously hanging in all scenarios.

Was this reply helpful? Yes No
Suggested answer

Community Member on at

Like (0)

Report

Hi,

Try to clear cache and temporray files used by browser and check.

Mansoor

Was this reply helpful? Yes No
Eliyas 10 on at

Like (0)

Report

Thank you Mansoor for your reply.

I cleared all temporary files, cache,cookies,form data from browsers and checked.

Even though the issue was not resolved.

This issue was occurring for all the users specifically in IE and Chrome.

Any other idea to resolve this issue.

Thanks!

Eliyas

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

My issue is iFrame height in Chrome become 0 when rendering Quick Create Form second time; IE height is not 0 but really small.

My issue is fixed by enabling Use Legacy Form Rendering.

Was this reply helpful? Yes No
Suggested answer

riaandelange 20 on at

Like (0)

Report
This bug happens when you click on a Sub Grid + to add a record on a related entity to open the Quick Create in Google Chrome. The first time the Quick Create form opens, but as soon as you try to add another one, it only shows the Save and Cancel buttons. The height of the css class mscrm-globalqc-iframe is set to 0px hence it's not showing in your browser.

Add the following function to your Quick Form OnLoad event: Change the 320px to how big you want the form to render.

function qc_FormOnLoad(context) { /// <summary> /// Quick Create Form OnLoad Event Handler /// </summary> /// <param name="context"></param> chromeQuickCreateFix("320px"); }

function chromeQuickCreateFix(height) { /// <summary> /// Google Chrome Fix where the Quick Create would not show in Chrome Browser /// </summary> var isChrome = true; var chrome = navigator.userAgent.indexOf('Chrome') > -1; var explorer = navigator.userAgent.indexOf('MSIE') > -1; var firefox = navigator.userAgent.indexOf('Firefox') > -1; var safari = navigator.userAgent.indexOf("Safari") > -1; var camino = navigator.userAgent.indexOf("Camino") > -1; var opera = navigator.userAgent.toLowerCase().indexOf("op") > -1; if ((chrome) && (safari)) safari = false; if ((chrome) && (opera)) isChrome = false; if (isChrome) { if (window.top.document.getElementsByClassName("mscrm-globalqc-iframe")[0].style.height === "0px") { console.log("Resizing mscrm-globalqc-iframe iframe for Chrome Bug"); window.top.document.getElementsByClassName("mscrm-globalqc-iframe")[0].style.height = height; } } }

Was this reply helpful? Yes No