Submit button not submitting form that is embedded onto an external site.

(0) Share

Report

Posted on by Community member

HI Everybody,

My marketing form's submit button does not properly submit the form. My form is embedded onto an external site hosting it as a script. The submit button does seem to have some functionality because when I click it without all the required forms being filled out, an alert pops up saying that the field is required. However, once all the fields are filled out, the submit button becomes unresponsive and the form can't be submitted. In addition, upon clicking the submit button no error pops up saying that the submissions was unsuccesful or sucessuful and no lead was generated into my CRM.

I have tried to resolve this by

using a different web browser
clearing cookies/cache to both web browsers
hosted the form as an iframe

Please let me know if anybody else has run into this issue and the steps taken to resolve it. I can post the html code if needed as well.

Thank you!

I have the same question (0)

All responses (3)

Answers (0)

Dengliang Li Microsoft Employee on at

Like (0)

Report

Hi,

Based on the information you provided, I did some testing.
The tests all show the form submitting properly.
Therefore, it is recommended that you check if the form's HTML has added JavaScript code that prevents the form submitting event.

If the above answer does not help, it is recommended that you raise a support ticket to the Microsoft official.

https://admin.powerplatform.microsoft.com/support

Best Regards,
Dengliang Li

Was this reply helpful? Yes No
jwcpc 274 on at

Like (0)

Report

You'd need to share a link to your form to be able to troubleshoot this properly. But worth checking you don't have any hidden fields set to required on your form, or if you do they would need to have a default value applied to them.

Was this reply helpful? Yes No
Community member 2 on at

Like (0)

Report

I have seen similar in the past.

If you are using any libraries such as a resizing script.

try moving that to the bottom of your page.
In this way your js will be complete prior to running

the library.

Was this reply helpful? Yes No

Join the conversation

Community site session details

Submit button not submitting form that is embedded onto an external site.

Helpful resources

Quick Links

Responsible AI policies

Neeraj Kumar – Community Spotlight

Congratulations to the November Top 10 Community Leaders!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

Featured topics

Product updates

Community site session details

Submit button not submitting form that is embedded onto an external site.

Helpful resources

Quick Links

Responsible AI policies

Neeraj Kumar – Community Spotlight

Congratulations to the November Top 10 Community Leaders!

Subscribe to this forum!

Select categories

Leaderboard > Customer experience | Sales, Customer Insights, CRM

Featured topics

Product updates