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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Overview Form - Transc...
Service | Customer Service, Contact Center, Fie...
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Overview Form - Transcripts in Conversation

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Posted on by yader.morales 10
Hello everyone.
 
Somehow the legacy form was removed from our enviroment and we left only with the new transcript form, but I don't know how to customize it. When I attempt to access the component in the form the Right Bar never loads. I would like to add a field that was in our old form. Image here for reference

Thank you in advance!
 

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