Synchronizing mailbox to CRM Queue - NOT WORKING

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Posted on by chakkay

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Hi CRM World,

I am facing an issue with synchronizing a shared mailbox (which is on-prem) to my CRM (Dynamics 365 online) Queue. I am not able to find a solution to debug this issue. Please help me.

1. Since it is shared mailbox, i haven't created any user, haven't assigned a CRM license for the shared mailbox in my CRM.

2. My global admin approved email. When i click test and enable mailbox i get error on both incoming and outgoing emails.

Outgoing error: A general mailbox access error occurred while sending the email message "Test Message". Mailbox Customer Service didn't synchronize. The owner of the associated email server profile Microsoft Exchange Online has been notified.

Incoming error: Email can't be received for the mailbox Customer Service because the mailbox record doesn't have a valid email address. The mailbox didn't synchronize. A notification about this is posted on the alerts wall for the owner of the email server profile Microsoft Exchange Online.

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chakkay 594 on at

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RE: Synchronizing mailbox to CRM Queue - NOT WORKING

Hi,

Resolved the error. Just migrated the mailbox from on-prem to exchange online and it worked like a charm.

Still dont know why i cant synchronize on-prem mailbox with CRM Queue.
Piotr Kerner 285 on at

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RE: Synchronizing mailbox to CRM Queue - NOT WORKING

Hi,

The error message says that CRM had problem with the Exchange Online server profile. Your shared mailbox is an OnPrem. Do you have the correct configuration for the server profile?