Hi CRM World,
I am facing an issue with synchronizing a shared mailbox (which is on-prem) to my CRM (Dynamics 365 online) Queue. I am not able to find a solution to debug this issue. Please help me.
1. Since it is shared mailbox, i haven't created any user, haven't assigned a CRM license for the shared mailbox in my CRM.
2. My global admin approved email. When i click test and enable mailbox i get error on both incoming and outgoing emails.
Outgoing error: A general mailbox access error occurred while sending the email message "Test Message". Mailbox Customer Service didn't synchronize. The owner of the associated email server profile Microsoft Exchange Online has been notified.
Incoming error: Email can't be received for the mailbox Customer Service because the mailbox record doesn't have a valid email address. The mailbox didn't synchronize. A notification about this is posted on the alerts wall for the owner of the email server profile Microsoft Exchange Online.
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