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Microsoft Dynamics CRM (Archived)

Need three SLA's for each Customer account entitlements

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Posted on by nickmangioros

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Hi,

Question on entitlements and SLA's

I have yearly contracts that will be entered in entitlement that I do not want users to be able to create new cases when the contract expires.

Part 2, I need three levels of response and completion of case for each customer depending on the priority (P1, P2, P3).

What will be the best way to configure this type of workflow.

I am using Dynamics 365 9.0 On-Premise
Thanks

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Alex Fun Wei Jie 33,628 on at

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Hi,

For the SLA part, you can set as below.

- you can create a SLA with Multiple SLA detail.

For the first question, you want to use Entiltlmenet or contract.

- FYI, contract is deprecated.

docs.microsoft.com/.../important-changes-coming

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