web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Customer service hub -...
Service | Customer Service, Contact Center, Fie...
Suggested answer

Customer service hub - email templates

(0) ShareShare
ReportReport
Posted on by martink99 7

Hi,

New to D365 and this company.

They use D365 online and have email templates set up and linked to queues for certain customers.

There's a requirement for additional templates to be made. 

I'm wondering if I just create new template, do I have to link that via workflow or other so that the queue knows when to send?

Some advice would be great.

Thanks

Martin

I have the same question (0)
  • Suggested answer
    LuHao Profile Picture
    LuHao 40,888 on at
    RE: Customer service hub - email templates

    Hi Martin,

    The solution in this video should meet your requirement.

    We will use flow to automatically send emails with the email template for new cases in the specified queue.

  • Suggested answer
    Adnan Jalees Profile Picture
    Adnan Jalees 455 User Group Leader on at
    RE: Customer service hub - email templates

    Hi Martin, 

    Yes, Dynamics 365 provides functionality to create and manage personal & organization email templates. Please refer the links as mentioned below.

    https://docs.microsoft.com/en-us/power-platform/admin/create-templates-email

    https://neilparkhurst.com/2019/10/27/mb-200-microsoft-dynamics-365-customer-engagement-core-email-templates/

    https://www.advaiya.com/blog/create-email-template-microsoft-dynamics-crm/

    Let me know if you have questions. 

    Thanks,

    Adnan

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Dynamics 365 Community Calls Return
Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft
Responsible AI policies for the Community

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Andrés Arias – Community Spotlight

We are honored to recognize Andrés Arias as our Community Spotlight honoree for…

Congratulations to the August Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Abhilash Warrier Profile Picture

Abhilash Warrier 101 Super User 2025 Season 2

#2
Suresh Kulla Profile Picture

Suresh Kulla 70 Super User 2025 Season 2

#3
Daniyal Khaleel Profile Picture

Daniyal Khaleel 56

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans