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Microsoft Dynamics AX (Archived)

single Customer order allow different contractual entitlements in Dynamics 365

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Can a single Customer order allow different contractual entitlements on different lines.  This includes but is not limited to service type, warehouse ship to/from & turn around time.

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    Sagar Suman Profile Picture
    6,717 Super User 2026 Season 1 on at

    Hi Anubha,

    If you mean to apply two agreements on one sales order with two lines then yes it is possible in AX.

    So if you have two agreements SA-01 and SA-02 with same customer C for items A and B then you can have both the sales agreement on one sales order SO-01 on two different lines for item A and B. The warehouse and effective period of sales order should match that of both agreements.

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